Software maintenance and support built around an SLA, not a ticket queue you hope someone answers.
Prosoft USA LLC is a US-based software support and maintenance company delivering ongoing ERP maintenance, security patch management, dedicated engineering support, and system monitoring for growing businesses. The same engineers who understand your system stay on call for it.
- Guaranteed SLAsDefined response times, not a best-effort promise
- Proactive, not reactiveIssues caught by monitoring before they become incidents
- Direct engineering accessThe engineers who know your system, not a support rotation
Monitoring & observability stack
Datadog
Grafana
Prometheus
New Relic
Sentry
Elasticsearch
Docker
Kubernetes
NGINX
Linux
AWS
Google CloudDatadogGrafanaPrometheusNew RelicSentryElasticsearchDockerKubernetesNGINXLinuxAWSGoogle CloudSupport & incident management tools
Jira
Zendesk
Slack
PagerDuty
Opsgenie
GitHub
GitLab
Jenkins
Git
Statuspage
Twilio
ZoomJiraZendeskSlackPagerDutyOpsgenieGitHubGitLabJenkinsGitStatuspageTwilioZoom“We’ll get to it” is not a maintenance plan.
Software maintenance and support services get treated as an afterthought until a critical bug or a missed security patch turns into a business-impacting incident. A software support and maintenance company that operates without defined SLAs is really just a ticket queue with a best-effort promise attached to it.
As an enterprise software maintenance partner built on 30+ years of systems engineering, we treat ongoing application maintenance the same way we treat any production system: monitored proactively, patched on a defined cadence, and backed by an SLA with real response times, not a vague commitment to “get back to you.”
- Defined SLA response times for critical, high, and low priority issues
- Proactive monitoring that catches problems before they become incidents
- Direct access to engineers who already understand your system’s architecture
Four disciplines. One accountable support engineering team.
From ongoing ERP maintenance through security patching, dedicated support, and monitoring, the same team stays accountable end to end.
01
Ongoing ERP & Software Maintenance
Continuous Odoo, ERPNext, and custom software maintenance that prevents database bloat and post-implementation drift.
Explore ERP & software maintenance →
02
Bug Fixing & Security Patch Management
Automated patch management and critical bug fixing that doesn’t wait for a breach to get scheduled.
Explore bug fixing & patch management →
03
SLA-Based Dedicated Engineering Support
A dedicated engineering team on guaranteed response times, not a rotating cast of freelancers.
Explore dedicated engineering support →
04
System Monitoring & Server Health Check
Real-time monitoring and formal health checks that catch degradation before it becomes downtime.
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Not sure what level of support you need?
Most engagements start with a system health audit that tells you exactly where the risk actually sits.
Tired of a support ticket queue with no real SLA?
Free 15 minute discovery call. Talk to a senior engineer, not a support rotation.
Maintenance and support engineered for how your industry actually runs
Compliance requirements, uptime tolerance, and patch cadence differ by sector. Our support plans are built around yours.
What to check before hiring a software maintenance company
Support contracts vary enormously in what they actually guarantee. Here’s what separates a real SLA from a marketing phrase.
Is the SLA a number or a promise?
A real SLA specifies response times per severity level in the contract, not a vague commitment to respond “quickly.”
Do they monitor proactively or wait for tickets?
Proactive monitoring catches degradation before it becomes downtime. A ticket-only model means you’re the alerting system.
Do you get the same engineers each time?
Consistent engineers who know your system resolve issues faster than a rotating support desk starting from zero each time.
Is patching scheduled or reactive?
Security patches applied on a defined cadence beat patches applied only after a vulnerability is publicly disclosed.
What happens during an emergency escalation?
A real support partner has a defined emergency escalation path, not an inbox that gets checked during business hours.
Who owns the fixes and documentation?
Every fix and configuration change should be documented and owned by you, not kept as tribal knowledge on the vendor’s side.
Questions US founders ask before hiring a support and maintenance partner
Typically a defined SLA with response times per severity level, proactive monitoring and alerting, scheduled security patching, bug triage and resolution, and a dedicated engineering point of contact rather than a rotating support queue.
Legacy platforms accumulate risk over time as dependencies age, security patches lapse, and the people who understand the system move on. Ongoing maintenance keeps that risk visible and managed instead of compounding silently.
Critical, production-down issues typically warrant a response within one to four hours, high-priority issues within one business day, and low-priority issues within three to five business days, though exact terms should be defined contractually.
Most enterprise software maintenance budgets fall between 15 and 25 percent of the original development cost per year, adjusted up for legacy systems with higher technical debt or down for newer, well-architected platforms.
Routine support keeps dependencies patched, monitors for anomalous activity, and closes known vulnerabilities before they can be exploited, removing the most common entry points attackers rely on in unmaintained systems.